Island Ferry Sumatra Island Ferry Sumatra
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Privacy Policy

This Privacy Policy explains how Island Ferry Sumatra collects, uses and protects personal data when users visit the website, submit enquiries or request operator access.

1. Platform Operator

Island Ferry Sumatra is operated by PT ISEA, Indonesia.

For privacy-related questions, correction requests or other data protection matters, users may contact:

Email: admin@islandferrysumatra.com

2. Scope of This Privacy Policy

This Privacy Policy applies to personal data processed through the Island Ferry Sumatra website and related platform functions, including:

  • general website visits
  • contact form submissions
  • operator registration requests
  • operator user accounts and login access
  • technical security and service administration

3. Personal Data We May Collect

Depending on how the platform is used, Island Ferry Sumatra may collect and process the following information:

  • name of a contact person
  • email address
  • phone or WhatsApp number
  • ferry operator or company name
  • website address and operating area provided in an operator request
  • messages submitted through forms or email communication
  • operator account details required for login and account administration
  • technical information such as IP address, request time, browser-related data and server logs where generated for security or website operation

Island Ferry Sumatra does not intentionally request sensitive personal data through its standard public forms.

4. Purposes of Processing

Personal data may be processed for the following purposes:

  • responding to enquiries and contact requests
  • reviewing operator registration requests
  • creating and administering approved operator access
  • communicating with ferry operators regarding their profiles, schedules or platform use
  • maintaining website security, preventing misuse and resolving technical issues
  • complying with applicable legal, regulatory or administrative obligations where required

5. Operator Accounts

Operator access is created manually after review by Island Ferry Sumatra. Operator user accounts may include the approved user's name, email address, role, assigned ferry operator and authentication data needed to access the operator portal.

Operators are responsible for using their accounts securely and for informing Island Ferry Sumatra if account access should be changed, disabled or reassigned.

6. Cookies and Session Data

The website may use technically necessary cookies or session data to support essential functions such as login sessions, form security and secure use of the operator or admin areas.

Where additional analytics, advertising or non-essential tracking tools are introduced in the future, this Privacy Policy should be updated and appropriate notice or consent mechanisms should be implemented where required.

7. Sharing of Personal Data

Island Ferry Sumatra does not sell personal data.

Personal data may be shared only where reasonably necessary for platform operation, legal compliance or the handling of a specific request, for example:

  • with service providers supporting website hosting, email delivery or technical maintenance, where applicable
  • with competent authorities where disclosure is legally required
  • with the relevant ferry operator where a user request specifically concerns that operator and sharing is necessary to handle the request

8. Data Storage and Retention

Personal data is retained only for as long as reasonably needed for the purposes described in this Privacy Policy, including communication follow-up, operator account administration, security records and compliance with applicable obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

9. Data Security

Island Ferry Sumatra seeks to apply reasonable organisational and technical measures to protect personal data against unauthorised access, loss, misuse or alteration.

No website or electronic transmission can be guaranteed to be completely secure. Users should therefore also take reasonable care when sending information online and when protecting their login credentials.

10. User Rights and Requests

Users may contact Island Ferry Sumatra regarding personal data that concerns them, including requests to:

  • ask what personal data has been submitted or stored in relation to a request or account
  • request correction of inaccurate information
  • request deletion or restriction where applicable and legally appropriate
  • withdraw or update information previously provided, where relevant

Requests can be sent to admin@islandferrysumatra.com. Island Ferry Sumatra may need to verify the identity of the requester before acting on a request.

11. Links to External Websites

The website may link to ferry operators, ports, external travel information or other third-party websites. Island Ferry Sumatra is not responsible for the privacy practices or content of external websites. Users should review the privacy information of those websites separately.

12. Changes to This Privacy Policy

Island Ferry Sumatra may update this Privacy Policy when the platform, processing activities or applicable requirements change. The version published on this website is the current version.